Refund policy

Once you have purchased services from Canine Movement Lab, please refer to the specific service or product page for detailed refund policies. In general, once a training package has been purchased and the first session has been scheduled, refunds are not available.

Refunds for cancelled boarding services are only issued in limited or exceptional circumstances and, if approved, will be provided as a store credit for future boarding services.

We also offer products through third-party vendors via drop-shipping. These items are subject to the individual vendor’s refund and return policies, which may vary.